Editing Introduction to a Self Managed Life: a 13 hour & 28 minute presentation by FUTO software (section)

==== 6.1 Set Up Call Flow Control ====

Call flow control allows you to change where calls go by dialing a number on your phone.

For instance, let’s say your business hours are 11 AM to 7 PM. You can set it up so that when you close, you dial <code>*2886</code> on your phone to send the calls directly to voicemail. Then, when you open the next day, you dial <code>*2886</code> again and your calls switch back to going to all of your business phones rather than go to voicemail.

I like this more than I like call scheduling because I set it manually. If I come to work early, I may want to answer the phone early. If I stay late, I may want to answer the phone late.

Rather than set up my phone number to go straight to my ring group, I set it up to go to call flow control. Then, I set up call flow control to go to my ring group, and my ring group to go to my extensions.

# '''Navigate to Inbound Routes'''
# Go to '''“Applications”''' &gt; '''“Call Flow Control”'''.
# Click '''“+ Add”'''.
# '''Configure the Call Flow Control'''
#* '''Call Flow Toggle Feature Code Index''': This just means what number you enter into your phone to change it. Whatever you add here will be ''in front'' of a 28. So, if you enter 86, that means dialing <code>*2886</code> on your phone will toggle where your calls go.
#** On older phones like the Cisco SPA525G, this doesn’t work since they seem to only support ''two digits'' in front of a <code>*</code> rather than four. :(
#* '''Description''': Describe what the point of this is so you know for later.
#* '''Current Mode''': This sets how calls are going when you initially finish setting this up.
#* '''Normal Flow''': This sets where calls go before you toggle call flow control. Put the default here. For me, that’s ringing all of my office phones at the '''Ring Group''' I set up earlier. Enter '''Ring Groups''' and then put the '''Ring Group''' you created here.
#* '''Override Flow''': This is where calls will go when you dial <code>*2886</code> and toggle this feature on. Set this to '''Voicemail''' and then the voicemail of the extension we created.
#* '''CallerID Number''': Same as the DID number.
#* '''Description''': Provide a description for this route (e.g., Rossmann repair business number).
#* '''Set Destination''': Choose '''“Ring Groups”''' and select the ring group number you created earlier (e.g., 600 - Office Ring Group).
# '''Submit and Apply Changes'''

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