Editing Introduction to a Self Managed Life: a 13 hour & 28 minute presentation by FUTO software (section)

== Step 5: Internal Call Handling and Call Routing Setup ==

Now we start the process of setting up internal call handling by creating extensions and ring groups, as well as defining call routing to manage inbound and outbound calls using the UniTel SIP trunk in FreePBX 17. Having a trunk is useless if we don’t have any phones set up.

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</gallery> 5.1 Create an Extension

Extensions are individual phones. Alice has an extension for a phone on her desk, Mark has an extension for a phone on his desk, and so on and so forth. Each extension has a number for internal calls. Your desk phone could be 101 - this means people inside FreePBX connected directly to your PBX can call 101. This needs to be done first.

* '''Log in to the FreePBX Admin Interface'''
* '''Navigate to Extensions'''
** Go to '''Connectivity''' &gt; '''Extensions'''.
** Click '''Add Extension'''.
** Choose '''Add SIP (chan_pjsip) Extension'''.
* '''Configure the Extension'''
** '''User Extension''': Enter a unique extension number (e.g., 101).
** '''Display Name''': Enter the name for this extension (e.g., Office Phone).
** '''Secret''': Enter a strong password for the extension or let FreePBX generate one automatically. It’s a good idea to add this to your password manager like Bitwarden so you have it later. Don’t put this on a post-it note.
* '''Voicemail''': Enable if you want voicemail for this extension.
** Set email address to the email you want voicemail sent to.
** Set Voicemail password to the password you want to have to dial to access voicemail (we will never use this archaic method, we will get voicemails emailed to us).
* In '''Advanced''' you can set up call recording.
* '''Submit and Apply Changes'''

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</gallery> 5.2 Configure Ring Groups

When someone calls 3475522258 for my business, I don’t want one phone to ring. I want all of them to ring. This is what ring groups are for. We create one number that rings a bunch of different phones.

# Go to '''Applications''' &gt; '''Ring Groups'''.
# Click '''“Add Ring Group”'''.
#* '''Ring Group Number''': Enter a unique number for the ring group (e.g., 600).
#* '''Group Description''': Enter a name for this ring group (e.g., Office Ring Group).
#* '''Ring Strategy''': Choose how calls should be distributed (e.g., Ringall to ring all devices simultaneously). '''Ringall is what you want 99% of the time. Use ringall if you are confused.'''
#* '''Extension List''': Add the extensions you want to include in this ring group (e.g., 101). Everyone here will have their phone ring when this ring group is called. In an office with one phone number, you would want to put every extension here of the people you want to pick up the phone when a customer calls.
# Customize settings like '''Ring Time''', '''Destination if No Answer''', and '''Call Recording'''. I usually set this to the voicemail of a particular extension.
# Click '''“Submit”'''.
# Click '''“Apply Config”''' to activate the ring group.
# '''REMEMBER, YOU NEED TO SET A DESTINATION IF NO ANSWER SO THAT PEOPLE CAN LEAVE VOICEMAILS.'''
#* Mitt Romney famously said ''[https://www.youtube.com/watch?v=KlPQkd_AA6c&t=4s “ring groups are people, my friend.”]''
#* They are not! ''People have voicemails – ring groups do not.''

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